1. Customer Support
Our customer service team is available to assist you with questions regarding orders, shipping, returns, refunds, payments, or general inquiries. We are committed to providing timely and professional support.
2. Contact Information
Email:
support@vitruvianyacca.shop3. Response Time
We strive to respond to all customer inquiries as quickly as possible. Most emails will receive a response within one business day, although response times may vary during weekends, holidays, or periods of high inquiry volume.
4. Before Contacting Us
To help us process your request more efficiently, please provide your order number, the name used for the purchase, and a clear description of your inquiry. Providing complete information allows us to resolve your request more quickly.
5. Business Communication
All customer communications should remain respectful and professional. We reserve the right to refuse or discontinue communication involving abusive, threatening, fraudulent, or inappropriate behavior.
6. Customer Satisfaction
We value every customer and continuously work to improve our service. Your feedback helps us enhance our products, services, and overall shopping experience.
7. Due to sustained losses, the merchant has decided to clear out stock at a loss.